Shipping policy

Shipping

We offer free standard shipping to street addresses in the contiguous 48 U.S. states and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses or PO boxes. Enter your address at checkout to confirm that delivery is available. The checkout shows your order total before you pay.

What you receive

Each Fruit Fly Trap — Two-Pack contains two reusable fruit fly traps in standard packaging. Apple cider vinegar, dish soap, bait and gel are not included. You add your own apple cider vinegar and liquid dish soap.

Dispatch and delivery

Orders ship from China. Please allow an estimated 1–5 business days for processing, followed by 7–15 business days in transit. This is approximately 8–20 business days from order to delivery. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates.

We send tracking details by email when your order ships. Tracking may take time to show its first carrier scan.

If we cannot dispatch within the processing period above, we will contact you with the revised timing and the choice to accept the delay or cancel for a full refund. We will not keep an unshipped order open indefinitely without your agreement. If you cancel because of a dispatch delay, we initiate your refund within five business days.

Import charges

Rind & Rest covers import duties and customs-clearance charges for the shipping service we arrange. If a carrier or customs office asks you to pay one of these charges, email ashitchalana1@gmail.com with the notice before paying so we can help. If you have already paid an unavoidable charge to receive the order, send the receipt and we will reimburse it. Any sales tax charged at checkout is shown before payment.

Delivery help

If your parcel has not arrived by the latest estimated delivery date, email ashitchalana1@gmail.com with your order number. We will check the shipment and resolve the request within five business days. If we cannot confirm delivery to the correct address within that time, you can choose a replacement at no extra cost or a full refund. You do not have to wait for our supplier's reimbursement process.

If tracking says delivered but you cannot find the parcel, contact us so we can investigate with you. The 30-day satisfaction-refund window does not begin before delivery, and it does not limit help with an undelivered order.

Address changes and cancellations

Please check your delivery address before ordering. For a correction or cancellation, email us as soon as possible. We will try to make the change, but cannot guarantee an address change or cancellation once processing or shipment has begun. We will explain the available options. This does not affect your rights when an order is delayed, faulty or otherwise does not meet applicable consumer-law requirements.